Refund Policy
If a learner has paid for a course or programme, refunds will be considered in the following circumstances:
1. Cancellation by the Adult Education Service due to:
- a) Insufficient numbers of enrolled/paid learners for a course to run
- b) Single class cancellation for adverse weather conditions
- c) Single class cancellation for tutor absence, where a substitute tutor cannot be found to cover the session
Note: Learners who are on benefit and pay reduced fees for their course will only receive a refund if Adult Education Service cancel the whole course.
2. If a learner has paid for a course or programme but cannot begin it because:
- a) They have commenced paid employment that clashes with the time of the course or programme.
- b) The learner has become sick, and the period of sickness is expected to last for the majority of the course or programme.
- c) The learner has moved away from the area.
For the above circumstances full refunds will be given on production of the receipt and evidence of the circumstance.
3. If a learner has paid for a course or programme but does not attend for other reasons, pro rata refunds will only be given to cover the remainder of the
course in exceptional circumstances. Learners should submit a request stating the exceptional circumstance(s) to the appropriate education manager for consideration.
Note: If a learner requests a refund because the course does not meet their needs, refunds will only be considered if the course information was misleading or inaccurate in any way (in which case the Trades Description Act might apply). With a learner in this category, the relevant education manager will arrange a meeting to ensure that the learner's grievance is legitimate. The explanation 'The course was not what I expected' is not enough to justify a refund