Foreword
Pete Fahy, Director of Adult Services and Housing
The production of this Annual Report remains an important part of the annual cycle of Adult Social
Care. It provides an opportunity for reflection on the progress we have made and challenges we
face in delivering Adult Social Care within the city.
The year this report covers, 2021/2022, a year that remained overshadowed by the continuing
COVID-19 pandemic, but also one where we were able to undertake much more in person
work than the previous year. Speaking to people, understanding their circumstances and finding
ways to support them is at the core of what we do and simply cannot be done as effectively
through windows and on screens.
In our performance data we see the impact of the pandemic, there are less people satisfied with social care. This is most likely as a result of the restricted manner in which we have had to operate during periods of the pandemic. Understanding more about customer experience and how this can improve is increasingly important to us.
Each year this Annual Report includes a number of examples of the experiences of real people
who we have supported – these examples are both powerful testimony to the impact that social
care has on people's lives and the positive work we do. They add a richness and honesty to
what could otherwise become a raft of data and performance information.
As we now look ahead to 2023 and the challenges of future years it is right to remind ourselves of the huge reform agenda facing social care.
In October 2022 we are required to produce our Fair Cost of Care calculations and by February
2023 we are required to finalise a Market Sustainability Plan as part of the introduction
of a Fair Cost of Care. Then in April 2023 there is the introduction of oversight and assurance
for social care by the Care Quality Commission (CQC) to be followed by a series of financial
reforms taking effect in October 2023 including the introduction of the care cap and changing
financial thresholds. Alongside these reforms will be the introduction of Liberty Protection
Safeguards and the Mental Health Act changes. All of these are a ‘must do’ and will form a large
part of our programme of work for the next couple of years.
Regardless of what lies ahead, due to the people I work with and the commitment they show I
remain certain that we will rise to the challenges and remain immensely proud and privileged to
be the Director of Adult Social Care for Coventry City Council.
I hope you find this Annual Report informative and as always myself and my team are happy for
any feedback.
Mal Mutton, Cabinet Member for Adult Services
This is the third year I have had the pleasure of contributing to the Adult Social Care Annual
Report and it is amazing to see the consistently highest standards of services being delivered
with such a huge commitment and dedication from the workforce and partner organisations
across the city.
Whilst many of us may be starting to feel that life is returning to some form of normality the
challenges faced by some of the most vulnerable adults living in the city continue. We have seen
increased demand upon Adult Social Care and the need for services to adapt and develop in
order to meet demand has never been greater.
The report highlights some of the ways in which services are making real impact upon lives and
the feedback and reflections of those people receiving services included within the report
say it all!
I know there are far too many examples of individuals, teams and services to include all
of the good work being undertaken every day across Adult Social Care but I do hope you
find the report highlights well the wide range of support and services provided.
I want to give my own personal thanks for the hard work, resilience, compassion and dedication
demonstrated consistently by our wonderful social care workforce. I am confident that they will continue to rise to the challenges ahead and support the delivery of the forthcoming Adult Social Care reforms with their usual professionalism and commitment.
Please do get in touch if you would like to offer any feedback on the Annual Report by emailing
getinvolvedasc@coventry.gov.uk.