Business Sustain privacy notice

Coventry City Council complies with the Data Protection Act and the UK GDPR and is registered with the Information Commissioner’s Office (ICO) as a Data Controller.

This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why.

Why we collect and use Personal Data about you

We collect and hold personal information relating to your Business Sustain contracts or audits and surveys we might ask you to answer.

We use this information to:

• Provide you with necessary and appropriate services
• Help us to develop and improve our services

We process personal data because it is necessary for a contract we have with the Data Subject (you) or in order to take specific steps prior to entering into a contract, at the request of the Data Subject. We might also conduct surveys about our services, in order to improve and develop them. We will require your consent to process the data collected for these surveys.

What information do we collect about you?

Your name, email address, telephone number, job title.  

Who we share your personal data with

Confidential information will not be shared with other parties. Data collected from the surveys might be discussed internally within the Sustainability and Climate Change department.

How long will we keep your information?

We will only keep your information for as long as we need to so we can give you the service you need, unless we must keep it for legal reasons.

Your Rights

You have the right to:

1. Ask to see the personal information we hold about you
2. Withdraw consent (see below).
3. Ask us to change information we hold about you if it is wrong
4. Ask us to delete the information we hold about you
5. Ask us to limit the way we use your personal Information
6. Ask for human intervention regarding decisions made about you by a computer
7. Data portability (have your data transferred to another Authority)
8. Complain to the Information Commissioner’s Office

To exercise any of these rights please contact the Business Sustain team on the following email address: business.sustain@coventry.gov.uk.

Withdrawal of consent

Where personal data is processed on the basis of consent, you will have the right to withdraw that consent. However Coventry City Council process personal data that it is necessary to do so in order to comply with our legal obligations and to enable us to perform tasks carried out in the public interest. 

Complaints

You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances you can contact the Data Protection Team (DPO) and request a review of the decision.

If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioner’s Office at:

The Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF.

Date of last review: July 2022