About the Children's Mental Health system

If you're in crisis

If people have physically harmed themselves, if their life is at immediate risk or if they feel they are unable to keep themselves or someone else safe, then they should call 999 or go to A&E.

If someone is having a mental health crisis, but their life is not at immediate risk, they can access the local mental health crisis line by calling 111 and selecting ‘mental health option’. It can also be accessed online via 111.nhs.uk [https://111.nhs.uk].

For people who are deaf or have hearing loss, use the following link to be connected to local crisis service – NHS 111 – SignVideo [https://signvideo.co.uk/nhs111/].

Anyone can call for themselves or someone else can call for them. NHS 111 is for all ages, including children and young people and those with neurodevelopmental needs.

If a person is not in a mental health crisis, but feels they need mental health support, they should begin by making an appointment with their local GP.

For health and care professionals, the Mental Health Access Hub number will remain open for use: 08081 966798.

It's OK not to be OK

Finding the right help at the right time to support children and young people with their mental health and wellbeing can be confusing.

This site is aimed at helping you find information and links to the right support for yourself or helping your parent/carer or a professional who is working with you navigate the mental health system.

Use our directory to find the support you need based on what you are feeling or experiencing.

Download our promotional flyer (which includes translated versions) and our services leaflet. [https://www.coventry.gov.uk/downloads/download/7901/childrens-mental-health-leaflets] If you have any translation requests or have any feedback on our current translations, please email us.

What is CAMHS and the Mental Health System?

Children and Adolescent Mental Health Services (CAMHS) is a family of NHS-led services providing emotional wellbeing and mental health services for children and young people. In Coventry and Warwickshire this service is called Rise [http://www.cwrise.com/].

Other services and organisations work with Health, Education and Social Care professionals within a wider Mental Health System, with CAMHS being a part of this.

Services and organisations

Service

Description

Audience

Contact Details / Links

Kooth

Kooth is an emotional wellbeing support offer that provides anonymised free online advice, support and guidance to young people aged 11 to 25 years living in Coventry.

11- to 25-year-olds.

Website [http://www.kooth.com]

Compass Shine

Compass offer free and confidential support for children & young people with mild to moderate mental wellbeing needs.

We provide self-help resources, information & advice, 1:1 or group intervention, counselling and family-based support to help children & young people understand the issues they are struggling with, provide strategies to cope and achieve positive mental wellbeing.

5- to 18-year-olds.

Up to 25-year-olds if there is a SEND need or Care Experienced.

Parents and carers.

Professionals.

Website [https://www.compass-uk.org/services/compass-coventry-children-and-young-peoples-mental-health-service/]

Call: 02475186206

Email: compass.cypeip@nhs.net [mailto:compass.cypeip@nhs.net]

Dimensions of Health and Wellbeing tool

The Dimensions of Health and Wellbeing is a free online tool providing self-care information to support adults, children and young people in Coventry and Warwickshire.

The Dimensions tool is available 24/7 and creates a Dimensions report which provides information about self-care, local services and support.

All ages.

Parents and carers.

Professionals.

Website [https://www.cwrise.com/dimensions-tool/]

The Coventry and Warwickshire Mental Wellbeing Line

The Coventry and Warwickshire Mental Wellbeing Line is available for anyone aged 16 or above who feels they are feeling low, anxious or stressed, are having a difficult time coping, and need to talk to someone in confidence to find the right service

Age 16 and above.

Call: 0800 616171

Coventry Safeguarding Children Partnership

Mental health problems can, in some cases, be an indicator that a child has suffered or is at risk of suffering abuse, neglect or exploitation.

The Coventry Safeguarding Children Partnership website has a range of resources that can help understand other indicators and provide links to wider support.

If you are worried that someone you know is being harmed or neglected, report a concern [https://www.coventry.gov.uk/safeguarding-adults-1/worried-someone-know-harmed-neglected].

You can contact the Multi-Agency Safeguarding Hub by submitting a referral [https://myaccount.coventry.gov.uk/service/Children_s_Services___Multi_agency_referral_and_initial_information].

All ages.

Parents and carers.

Professionals.

Website [https://www.coventry.gov.uk/cscp]

Early Help

If you need support on a range of issues, you can request this from Early Help by visiting a Family Hub or submitting a request online.

All ages.

Parents and carers.

Professionals.

Website [https://www.coventry.gov.uk/earlyhelp]

Positive Parenting Team

The Positive Parenting Team provides a wide range of parenting support for all Coventry families, including mental health support. Visit the website to view courses and resources

Parents and carers.

Professionals.

Website [https://www.coventry.gov.uk/parenting]

Emergency and urgent mental health support

In an emergency, always contact 999. You can contact the local mental health crisis line 24/7, 365 days/year via NHS 111 and selecting 'mental health option'

Telephone: 111 [tel:111]

Rise logo

CAMHS Rise - Navigation Hub

You can also consider contacting the CAMHS Rise – Navigation Hub

Telephone: 0300 200 2021 [tel:03002002021]

Events

If you're in crisis

If people have physically harmed themselves, if their life is at immediate risk or if they feel they are unable to keep themselves or someone else safe, then they should call 999 or go to A&E.

If someone is having a mental health crisis, but their life is not at immediate risk, they can access the local mental health crisis line by calling 111 and selecting ‘mental health option’. It can also be accessed online via 111.nhs.uk [https://url.uk.m.mimecastprotect.com/s/r3fkCZ4kwtmxxEZTyBr-o?domain=111.nhs.uk]

For people who are deaf or have hearing loss, use the following link to be connected to local crisis service – NHS 111 – SignVideo [https://url.uk.m.mimecastprotect.com/s/k7VoCY6jQC0ggQRF9PSJI?domain=signvideo.co.uk]

Anyone can call for themselves or someone else can call for them. NHS 111 is for all ages, including children and young people and those with neurodevelopmental needs.

If a person is not in a mental health crisis, but feels they need mental health support, they should begin by making an appointment with their local GP.

For health and care professionals, the Mental Health Access Hub number will remain open for use: 08081 966798.

2024 events

  • 1 February - Time to Talk Day
  • 5-11 February - Childrens Mental Health Week
  • 28 February - 5 March - Eating Disorders Awareness Week
  • 1 March - Self-Injury Awareness Day
  • 13-19 May - Mental Health Awareness Week
  • 10 September - World Suicide Prevention Day
  • 10 October - World Mental Health Day  

Compass Shine Parent Workshops

Are you a parent or carer, who would like FREE support with your child?

Compass Shine are offering the following workshops:

  • Understanding Anxiety - Wednesday 10 September, 10.00am-11.30am, Aspire Family Hub, CV1 2SF
  • Understanding Neurodiversity - Wednesday 2 October, 9.45am - 11.15am, Moat Family Hub, CV2 1EQ
  • Understanding Self Harm - Wednesday 6 November, 10am-11.30am, Mosaic Family Hub, CV4 9PL
  • Understanding BIG emotions, Wednesday 11 December, 10am-11.30am, Mosaic Family Hub, CV4 9PL

For further information or to book your place please contact Compass Shine on 024 7518 6206, email compass.cype ip@nhs.net [mailto:compass.cype ip@nhs.net] or visit this site. [https://forms.office.com/e/Btw76vzCdf] 

Emergency and urgent mental health support

In an emergency, always contact 999. You can contact the local mental health crisis line 24/7, 365 days/year via NHS 111 and selecting 'mental health option'

Telephone: 111 [tel:111]

Rise logo

CAMHS Rise - Navigation Hub

You can also consider contacting the CAMHS Rise – Navigation Hub

Telephone: 0300 200 2021 [tel:03002002021]

Self-help resources

If you're in crisis

If people have physically harmed themselves, if their life is at immediate risk or if they feel they are unable to keep themselves or someone else safe, then they should call 999 or go to A&E.

If someone is having a mental health crisis, but their life is not at immediate risk, they can access the local mental health crisis line by calling 111 and selecting ‘mental health option’. It can also be accessed online via 111.nhs.uk [https://url.uk.m.mimecastprotect.com/s/r3fkCZ4kwtmxxEZTyBr-o?domain=111.nhs.uk]

For people who are deaf or have hearing loss, use the following link to be connected to local crisis service – NHS 111 – SignVideo [https://url.uk.m.mimecastprotect.com/s/k7VoCY6jQC0ggQRF9PSJI?domain=signvideo.co.uk]

Anyone can call for themselves or someone else can call for them. NHS 111 is for all ages, including children and young people and those with neurodevelopmental needs.

If a person is not in a mental health crisis, but feels they need mental health support, they should begin by making an appointment with their local GP.

For health and care professionals, the Mental Health Access Hub number will remain open for use: 08081 966798.

Crisis support lines

Local support lines

Service

Description

Audience

Contact details/links

Coventry and Warwickshire Safe Haven

Providing out-of-hours, friendly, non-clinical crisis support every day between 6pm–11pm for adults aged 16+. Contactable by phone, text, email or face-to-face at drop-ins.

Age 16 and above

Website [https://cwsafehaven.org.uk/]

Call: 024 7601 7200

Text: 07790 777039 (Coventry) / 07852 010146 (Warwickshire)

Email: support@cwsafehaven.org.uk [mailto:support@cwsafehaven.org.uk] 

National support lines

Childline

Childline is here to help anyone under 19 in the UK with any issue they’re going through.

You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you. Childline is free, confidential and available any time, day or night

Up to 19-year-olds

Website [https://www.childline.org.uk/]

Call: 0800 1111

National Suicide Prevention Helpline UK

The National Suicide Prevention Helpline UK is a compassionate and understanding lifeline for those grappling with their mental well-being or thoughts of suicide. Our lines are open every day from 6 pm until midnight, offering a safe haven for anyone who needs someone to talk to.

All ages

Call: 0800 6895652

Papyrus (HOPELine UK)

Offers confidential support and practical advice for suicide prevention. Available 24/7 every day of the year. Our advisers are all trained to help you focus on staying safe from suicide. Their training enables them to provide advice and support that may help you to move forward and stay alive

If you are concerned that a young person is feeling suicidal, advisers can support you to start a conversation about suicide and explore options of how best to support them.

Under 35-year-olds

Website [https://www.papyrus-uk.org/papyrus-hopeline247/]

Call: 0800 0684141

Text: 07860 039967

Email: pat@papyrus-uk.org [mailto:pat@papyrus-uk.org] 

Samaritans

We’re here, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure. Samaritans is not only for the moment of crisis, we’re taking action to prevent the crisis.

We give people ways to cope and the skills to be there for others. And we encourage, promote and celebrate those moments of connection between people that can save lives. We offer listening and support to people and communities in times of need.

All ages

Website [http://www.samaritans.org/]

Call: 116 123 (Free 24-hour helpline)

Email: jo@samaritans.org [mailto:jo@samaritans.org]

Shout

Shout is the UK's first and only free, confidential, 24/7 text messaging service for anyone who is struggling to cope.

All ages

Website [http://www.giveusashout.org/]

Text SHOUT: 85258

Self-help resources

Please see a list of self-help resources and information. To find help from services, use our directory [https://www.coventry.gov.uk/directory/124/childrens-mental-health-support-services].

Local self-help resources and helplines

Service

Description

Audience

Contact details/links

Dear Life

For anyone who feels they are feeling low, anxious or stressed, are having a difficult time coping, the Coventry and Warwickshire Dear Life website [https://url.uk.m.mimecastprotect.com/s/foxHCWn5wUpxx27i6Rzw5?domain=dearlife.org.uk] contains details of organisations which can help.

Children and young people aged under 18 , please visit Dear Life : Support for young people [https://url.uk.m.mimecastprotect.com/s/_kszCX6g7C6GG1vTV2len?domain=dearlife.org.uk] for details on organisations which can help.

All ages

Website [https://url.uk.m.mimecastprotect.com/s/_kszCX6g7C6GG1vTV2len?domain=dearlife.org.uk]

Coventry and Warwickshire Mind

Mind provides resources and information on our website.

Our support line is a safe space for you to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it.

All ages

Parents and carers

Professionals

Website [https://cwmind.org.uk/resources/]

Call: 0300 102 1234 (Support Line) / 0300 123 3393 (Infoline)

Reading Well for Children aged 7-11 and Reading Well for Teens

Coventry Libraries offer book collections that provide children, young people and their families and carers with information, advice and support for coping with feelings and worries, daily life and getting through a tough time as well as boosting confidence.

7-to-11-year-olds

Parents and carers

Professionals

Website [https://www.coventry.gov.uk/covlibrariesreadingwell]

Rise (CAMHS)

Self-help support for: Coping with Anxiety; Coping with uncertainty; Bereavement support; Loved one in hospital; Eating disorders; Coping with low mood; Emotional Regulation

Up to 25-year-olds if there is a SEND need or Care Experienced.

Parents and carers

Professionals

Website [https://cwrise.com/advice-and-important-information-during-covid-19]

 

SilverCloud Online Self Help

“SilverCloud is a self-help package that gives you the tips and tools to be able to manage your own mental health and wellbeing. The tips and tools are based on a cognitive behavioural therapy (CBT) approach. It helps you challenge your thoughts, feelings and behaviours.” – NHS.

Packages are available for Anxiety, Low Mood and Body Image. Those suitable will be given access after an initial assessment. Contact compass.cypeip@nhs.net [mailto:compass.cypeip@nhs.net] if interested.

14–19-year-olds

Website [https://www.coventry.gov.uk/directory-record/61209/silvercloud]

 

National self-help resources and helplines

Service

Description

Audience

Contact details/links

Alumina

7-week free online course for children aged 10-17 experiencing self-harm

14- to 17-year-olds

Website [https://www.selfharm.co.uk/]

Anna Freud Mental Health Lead Resource Hub

This mental health lead resource hub has been created in partnership with and funded by the Department for Education, with new resources added regularly. It is a resource hub for a whole-school or college approach.

Professionals (Education)

Website [https://www.mentallyhealthyschools.org.uk/whole-school-or-college-resources/]

Battlescars

We are a small, dedicated, 100% survivor-led and run charity offering local, regional, national as well as international support around self-harm.

All ages

Website [https://www.battle-scars-self-harm.org.uk/]

Beacon House Self-Help Resources

Beacon House is passionate about developing freely available resources so that knowledge about the healing of trauma and adversity is in the hands of those who need it.

Parents and carers

Professionals

Website [https://beaconhouse.org.uk/resources/]

Calm Harm

Calm Harm is a free app that helps you manage or resist the urge to self-harm.

All ages

Website [https://calmharm.stem4.org.uk/]

Changing Faces

At Changing Faces, we offer confidential, one-to-one social, emotional and psychological counselling and support sessions to people of all ages in the UK with a condition, mark or scar that affects their appearance (a visible difference).

All ages

Website [http://www.changingfaces.org.uk/]

Call: 0300 012 0275 (Monday to Friday, 10am-4pm)

Charlie Waller

We provide mental health training, resources and consultancy with a focus on children and young people. We work with young people, parents and carers, schools, colleges, universities and employers.

All ages

Parents and carers

Professionals

Website [https://www.charliewaller.org/]

 

Childline

Childline is here to help anyone under 19 in the UK with any issue they’re going through.

You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you. Childline is free, confidential and available any time, day or night

Up to 19-year-olds

Website [https://www.childline.org.uk/]

Call: 0800 1111

Emotion Coaching UK

Emotion Coaching uses moments of heightened emotion and resulting behaviour to guide and teach the child and young person about more effective responses

Parents and carers

Professionals

Website [http://www.emotioncoachinguk.com/resources-for-professionals-parents-carers]

Harmless

Harmless is an organisation who works to address and overcome issues related to self-harm and suicide.

Contains written information on self-harm for individuals affected and their families/friends. Also, a useful resource hub for professionals.

All ages

Parents and carers

Professionals

Website [https://harmless.org.uk/]

Head above the waves

Free resources for supporting young people's mental health in schools.

Professionals (Education)

Website [https://hatw.co.uk/]

LifeSIGNS

LifeSIGNS (Self-Injury Guidance & Network Support) is an online, user-led charitable organisation, founded in 2002 to create understanding about self-injury [https://www.lifesigns.org.uk/what/] and provide information and support to people of all ages affected by self-injury across the UK.

All ages

Website [https://www.lifesigns.org.uk/]

RCPSYCH: Young people who self-harm: a guide for school staff.

A guide for school staff developed by researchers and clinicians at the University of Oxford for school staff who may come into contact with students who have self-harmed or are at risk of self-harm. Here you will find information about self-harm and its impact, and some practical ways to help you support young people.

Professionals (Education)

Website [https://www.rcpsych.ac.uk/docs/default-source/improving-care/nccmh/suicide-prevention/wave-1-resources/young-people-who-self-harm-a-guide-for-school-staff.pdf?sfvrsn=e6ebf7ca_2]

Rethink Mental Illness

Rethink provide advice by phone, email and webchat, as well as hosting online resources via their patient information forum.

All ages

Website [https://www.rethink.org/]

Call: 0808 801 0525 (Monday to Friday, 9:30am – 4pm)

Email: advice@rethink.org [mailto:advice@rethink.org]

Self-injury support

We focus on improving support and knowledge around self-injury. Our confidential helpline is open from 7pm to 10pm every Monday and Thursday.

All ages

Call: 0808 800 8088

Text: 07537 432 444

Staying Safe

The Staying Safe website is a potentially life-saving resource developed by 4 Mental Health, with invaluable input from our Expert Reference Group [https://stayingsafe.net/erg] of international academics, people with lived experience (including of surviving a suicide attempt, self-harm, supporting a friend or family member or bereavement by suicide), suicide prevention experts, mental health practitioners, general practitioners, policy makers, public health experts, sector experts, educationalists and concerned citizens.

All ages

Website [https://stayingsafe.net/home]

The Mental Health Foundation

The mental health foundation site provides how to guides about a wide range of mental health problems as well as guides on how to support someone else with their mental health.

All ages

Parents and carers

Professionals

Website [https://www.mentalhealth.org.uk/]

The Mix

In our mental health support hub you’ll find information on every aspect of mental health, from clinical depression [https://www.themix.org.uk/mental-health/depression], anxiety [https://www.themix.org.uk/mental-health/anxiety-ocd-and-phobias] and self harm [https://www.themix.org.uk/mental-health/self-harm], to eating disorders [https://www.themix.org.uk/mental-health/eating-disorders], body image [https://www.themix.org.uk/mental-health/body-image-and-self-esteem], stress [https://www.themix.org.uk/mental-health/stress] and supporting others [https://www.themix.org.uk/mental-health/supporting-others].

Whatever you, or someone you care about, are going through, The Mix is here to support you. Whether you feel like you hate your life [https://www.themix.org.uk/mental-health/looking-after-yourself/i-hate-my-life-5639.html] or are struggling to make sense of why people self harm [https://www.themix.org.uk/mental-health/self-harm/why-do-people-self-harm-5680.html], we’ve got you covered with all the information and resources you need to find help. We’ve also got our friendly team on hand to help you seven days a week via crisis text line, phone and email [https://www.themix.org.uk/get-support/speak-to-our-team].

11- to 25-year-olds

 

Website [https://www.themix.org.uk/]

Text: THEMIX to 85258 (24/7)

The Violet Project

Online support group for people who care for someone who self-harms. The website also contains written advice for those supporting people who are self-harming and a bereavement support group for those affected by suicide.

All ages

Website [https://violetproject.co.uk/self-harm]

Young Minds

We provide young people with the tools to look after their mental health. We empower adults to be the best support they can be to the young people in their lives. And we give young people the space and confidence to get their voices heard and change the world we live in.

All ages

Parents and carers

Professionals

Website [https://www.youngminds.org.uk/]

Young Minds Parents Helpline

We offer tailored information, advice and support to parents and carers who are concerned about their child or young person’s mental health. You can speak to us over the phone, or chat to us online.

You can use our Helpline service if you are the parent or main carer of a child or young person aged 25 or under. Our service is available across the UK. It is free and confidential.

Parents and carers

Website [https://www.youngminds.org.uk/parent/parents-helpline/#Speaktousonthephone]

Call: 0808 802 5544 (Monday to Friday, 9:30am – 4pm)

Emergency and urgent mental health support

In an emergency, always contact 999. You can contact the local mental health crisis line 24/7, 365 days/year via NHS 111 and selecting 'mental health option'

Telephone: 111 [tel:111]

Rise logo

CAMHS Rise - Navigation Hub

You can also consider contacting the CAMHS Rise – Navigation Hub

Telephone: 0300 200 2021 [tel:03002002021]

Self-harm support and self-help resources

If you're in crisis

Our local mental health crisis line, managed by Coventry and Warwickshire Partnership NHS Trust can now be accessed via NHS 111 and selecting ‘mental health option’. It can also be accessed online via 111.nhs.uk [https://url.uk.m.mimecastprotect.com/s/r3fkCZ4kwtmxxEZTyBr-o?domain=111.nhs.uk].

For people who are deaf or have hearing loss, use the following link to be connected to local crisis service – NHS 111 – SignVideo [https://signvideo.co.uk/nhs111/].

Specially trained mental health staff will speak to callers, discuss their urgent needs, and assess what the best way to support them is depending on their symptoms.

Anyone can call for themselves or someone else can call for them, for example a friend, carer, family member or GP. NHS 111 is for all ages, including children and young people and those with neurodevelopmental needs.

If you have seriously harmed yourself – for example, by taking a drug overdose – or you feel that you may be about to harm yourself, call 999 for an ambulance or go straight to A&E.

Or ask someone else to call 999 or take you to A&E.

For health and care professionals, the Mental Health Access Hub number will remain open for use: 08081 966798.

A crisis could be a time when you are unable to keep yourself safe.

Services offering crisis support (phone or text)

  • Samaritans [http://www.samaritans.org]: 116 123 (Free 24hr helpline) / jo@samaritans.org [mailto:jo@samaritans.org] (E- mail)
  • Coventry and Warwickshire Partnership NHS Trust: 24/7 Crisis line offering immediate support and advice for those needing urgent help for a mental health condition. GPs/ other professionals can refer, or individual can refer themselves. Individual will be assessed over the phone and triaged for a clinical (NHS) review, as appropriate. Phone number: 111 and select the mental health option.
  • Coventry & Warwickshire Safe Haven: Providing out-of-hours, friendly, non-clinical crisis support every day between 6pm–11pm for adults aged 16+. Contactable by phone, text, email or face-to-face at drop-ins. Available between 6pm-11pm on 024 7601 7200 (Telephone) or by text on 07790 777039 (Coventry mobile for texts) or 07852 010146 (Warwickshire mobile for texts). Can also contact by email at support@cwsafehaven.org.uk [mailto:support@cwsafehaven.org.uk]. Website provides more information on location of drop-in venues: Home - CW Safe Haven [https://cwsafehaven.org.uk/]
  • Shout [http://www.giveusashout.org/]: Text the word 'SHOUT' to 85258 (Free 24hr text service)
  • Papyrus (HOPELineUK): Offers confidential support and practical advice for suicide prevention. For under-35s though will also take calls from older adults and signpost appropriately. 0800 068 41 41 (Telephone 24/7 every day of the year) / pat@papyrus-uk.org [mailto:pat@papyrus-uk.org] (E-mail) / 07860 039967 (Text service)
  • National Suicide Prevention Helpline UK [https://www.spuk.org.uk/]: 0800 689 5652 (Helpline available 6pm-midnight)
  • Childline [http://www.childline.org.uk]: 0800 1111 (Free 24hr helpline) / Self-harm | Childline [https://www.childline.org.uk/info-advice/your-feelings/self-harm/] (specific page around self-harm)

Local services that can provide support to those who self-harm [http://www.coventry.gov.uk/directory/124/local-children-s-mental-health-support-services/category/2462]

Non-crisis mental health helplines

National services offering other forms of non-crisis direct support (including text services, support groups, apps, counselling services)

Emergency and urgent mental health support

In an emergency, always contact 999. You can contact the local mental health crisis line 24/7, 365 days/year via NHS 111 and selecting 'mental health option'

Telephone: 111 [tel:111]

Rise logo

CAMHS Rise - Navigation Hub

You can also consider contacting the CAMHS Rise – Navigation Hub

Telephone: 0300 200 2021 [tel:03002002021]

Mental Health Surge Annual Report

This is the latest annual report (April 2023 - March 2024) from the Mental Health Surge Group, which collects ward level data based on the presenting need of children and young people in Coventry.

This data in not validated and may be subject to double-counting across services. However, it is intended to provide intelligence into emerging trends in the mental health system.