Paying a Coventry City Council invoice - Print version

How to pay your Coventry City Council invoice

There are many ways you can pay an invoice that you have received from us. The due date for the payment will be on the invoice, which is normally two weeks after the date of the invoice. View our privacy notice [https://www.coventry.gov.uk/corporateincomeprivacynotice].

Direct Debit

Call us to set up a Direct Debit. You will need your customer number, your bank's sort code and your bank account number. Direct Debit payments are taken within 3 working days of the due date on the invoice.

Online with a debit or credit card

You can pay online at our secure payment site [/onlinepayments]. There is no charge for payments made by credit card. You will need to know your invoice number.

Telephone with a debit or credit card

You can pay using our automated telephone service on 024 7678 7778. Available 24 hours a day, 7 days a week. There is no charge for payments made by credit card.  You will need to know your invoice number.

BACS

Make your payment to Coventry City Council quoting your invoice number to:

Remittance Advice should be emailed to controlteam@coventry.gov.uk [mailto:corporate.income@coventry.gov.uk]

Online banking/Standing Order

Make your payment to Coventry City Council quoting your customer reference number and these details:

By post

Make cheques payable to Coventry City Council quoting your customer reference number and invoice number to:

In person

You can pay by card, cash or cheque at our Customer Service Centre in Broadgate using the payment machines Monday to Friday: 9am to 5pm.

You will need to know your invoice number.

How to query your invoice

If you have a query with the service you received, you must contact the relevant service area to resolve the query.

• For queries relating to bulk bins and skips, contact Commercial Waste [/info/16/commercial_waste]
• For queries relating to Commercial Rent, contact Commercial Property Management [/info/15/commercial_land_and_property/429/commercial_property_management]
• For queries relating to care charges, contact the Financial Assessments Team [/info/75/money_and_legal_matters]
• For queries relating to Telecare, contact Telecare [/info/80/help_to_live_at_home/987/telecare]
• For Licensing queries, please contact the Licensing Team [/licensingteam]
• For any other queries, including payment, contact the Corporate Income team.

Non-payment of your invoice

If you are experiencing financial difficulties and cannot afford to pay your invoice, you should contact us immediately so we can discuss your account with you.

In most circumstances of non-payment, we issue payment reminders. If the payment remains outstanding, we will then issue it to an enforcement agency, collection agent, or refer for legal intervention.

Any services provided by Coventry City Council may also be affected by non-payment.

For any queries or more information, contact the Corporate Income team.

My circumstances have changed

If you are renting a commercial property, please contact Commercial Property Management [/info/15/commercial_land_and_property/429/commercial_property_management].

For changes relating to bulk bins and skips, please contact Commercial Waste [/info/16/commercial_waste].

For all other changes including notification of the death of an account holder, contact the Corporate Income team.