Things you may want to complain about
You can complain to us about anything you want to and we will always consider your views. In some circumstances, however, we may not be able to investigate your complaint, for example if you are complaining about something that happened more than twelve months ago.
These are some of the things you may want to complain about:
- If we do not deliver a service on time
- If you receive a poor quality service
- The attitude or behaviour of our employees
- Your assessment, care plan or the review of your services
- Decisions you do not agree with
- The level of service we provide, the cost of it, or how often you receive it
- Changes to your service or care plan
- The effect of our policies on you and your services or
- How our assessment and eligibility criteria affect you and your services
Comments, compliments and complaints - ASC
Address: Adult Social Care ComplaintsCustomer Service Centre
Broadgate House
Coventry
CV1 5FS
