We asked, You said, We did - Print version

You have told us from survey responses that people find it hard to find information about Adult Social Care

• We produced an Adult Social Care Offer [https://www.coventry.gov.uk/downloads/file/39429/adult-social-care-offer-full-version-with-translation-details-] which explains what you can expect from Coventry City Council’s Adult Social Care and Support Services
• We continue to review, update and produce a range of public information leaflets [https://www.coventry.gov.uk/ASCpublicinformation]
• We started to undertake community engagement events [https://www.coventry.gov.uk/health-social-care-say-getting-involved/getting-involved-adult-social-care/4] which will be held over the course of the year
• We have reviewed and updated our Adult Social Care web pages so they are easier to navigate and find information

We have been looking at the demographic profile of those who access social care (the characteristics of people such as age, gender and ethnicity) and wanted to ensure our public information is accessible.

• We have translated our adult safeguarding poster into the 6 main languages used in Coventry. These are Polish, Punjabi, Urdu, Arabic, Romanian and Tigrinya.

https://www.coventry.gov.uk/downloads/download/4244/safeguarding_adults_information_leaflets_and_posters [https://www.coventry.gov.uk/downloads/download/4244/safeguarding_adults_information_leaflets_and_posters]

• We and the Coventry Safeguarding Adults Board have translated safeguarding information into Arabic
• We are looking to increase the availability of ‘easy read’ information. Easy Read is a way of making written information easier to understand. Easy Read documents usually combine short, jargon-free sentences with simple, clear images to help explain the content

• We heard that people can sometimes find it difficult to understand Direct Payments and how they can support people

• We have updated our public information leaflets and this information is also available in Punjabi, Urdu, Arabic and Gujarati
• We have produced promotional videos explaining how Direct Payments [https://www.coventry.gov.uk/money-legal-matters/direct-payments] can give people choice and control
• We are asking that staff, work with the person for longer until they understand how the payments work
• We have produced a new survey to keep asking people how we can improve our approach to Direct Payments [https://forms.office.com/e/nRFwBUFTT].

• We heard from people about the difficulties they experience with caring in the city. People told us it was hard to live a life alongside caring and that they weren’t always sure where they needed to go for support or what was available to help.