Rough Sleeping Action Plan
The Action Plan is in 2 distinctive sections. the first section details the priorities that were identified and the subsequent actions by people who use our services. A process of co-creation and exploration was used to identify what matters most to people and what / how we can work better to support people to break the revolving door of rough sleeping and homelessness
The second section focuses on the RSI 5 priorities and outcomes that we are funded to deliver.
There is crossover and overlap in the 2 sections and this has been referenced throughout the plan.
Both sections of the plan highlight the Pillars (Prevention, Emergency responses, Recovery) that the actions fall under as well as where appropriate a reference has been made to the early adopter indicators (Rare /brief /non reoccurring).
Key
- RSMT – Rough sleeper management team
- CRMC – Coventry refugee and migrant centre
- RSOT – Rough sleeper outreach team
- WMCA – West midlands combined authority
- RSAG – Rough sleeping action group
- RSI – Rough sleeping initiative
Type of action
- Prevention: Activities to stop people sleeping rough for the first time
- Intervention: Support for those currently sleeping rough to move off the streets
- Recovery: Support for those who have slept rough to ensure they do not return to the streets
|
Actions |
Due date |
Who |
Evidencing success |
Cross referenced with |
|---|---|---|---|---|
|
Prevention 1.1: Develop a multi-agency process to ensure we pre-plan for moves and secure the most appropriate accommodation for individuals to succeed |
April 2023 |
RSMT |
Non-reoccurring |
13.1 |
|
Recovery 1.2: Develop a process to avoid multiple complex people all being accommodated in a single location (areas of high HMO concentration, Exempt accommodation schemes etc) |
April 2023
|
RSMT/RSAG/ Voids Panel |
Non-reoccurring
|
13.1 |
|
Intervention 1.3: To continue to provide 4 x beds for non-UK rough sleepers so support can be provided to explore options and that the stays are in line with the funding requirements |
April 2023 |
CRMC/RSMT |
Brief Support 12 individuals pa |
|
|
Recovery 1.4: Develop a formal methodology to involve customers in the planning, to assess the best location for them to live, |
April 2023 |
RSMT |
Non-reoccurring
|
|
|
Intervention 1.5: To develop clear criteria for placements in RSAP properties, |
December 2022 |
RSMT, Citizen and Stonewater |
- Non-reoccurring 10 RS accommodated
|
|
|
Intervention 1.6: To review and amend the criteria for placements in The Gateway, using intel of individual's history, behaviour, etc |
December 22 |
RSMT and Citizen |
Non-reoccurring - 15 RS accommodated |
|
| Actions | Due date | Who | Evidencing success | Cross referenced with |
|---|---|---|---|---|
|
Recovery 2.1: Develop a standardised city wide ‘tenancy ready’ programme across agencies Including money maximisation & management, budgeting, affordability, tenancy conditions, etc |
April 2023 |
RSMT / CRISIS / P3 / Citizen |
|
15.1 |
|
Recovery 2.2: Create a new “Container Shop” project, to provide easy access to items that make a flat a home with support from volunteers/Experts by Experience |
January 2023 |
RSMT / RSOT / Langar Aid |
|
15.1 |
| Actions | Due Date | Who | Evidencing success | Cross referenced with |
|---|---|---|---|---|
|
Recovery 3.1: Standardised process to ensure all individuals are supported to register with a GP & dentist |
December 2022 |
RSMT |
Non-reoccurring 100% new customers moving into accommodation supported to register |
15.1 |
|
Recovery 3.2: Develop and strengthen support available to encourage healthy eating using local courses ‘Cook & Eat Well’, Men’s Shed, Wow (for Willenhall women). |
September 2023 |
RSMT & Relevant Partners |
Non-reoccurring Numbers of participants in programs. |
15.1 |
|
Recovery 3.3: Standardising a process that supports staff to confidently have health- focussed conversations with service users, including the development of a ‘health measure’ tool to gauge change |
September 2023 |
RSMT/CGL/Anchor Centre |
Non-reoccurring |
15.1 |
|
Recovery 3.4: To develop and submit a Health Inequalities bid regarding health & homelessness |
November 2022 |
CCC Commissioning and Partnerships Lead /Public Health |
Non-reoccurring |
|
|
Recovery 3.5: To formalise how we measure the impact of existing specialist health related roles- Mental Health, Infectious Diseases & general health interventions. |
January2023 |
CCC Commissioning and Partnerships Lead /Public Health/CWPT |
Non-reoccurring |
|
| Actions | Due Date | Who | Evidencing success | Cross referenced with |
|---|---|---|---|---|
|
Recovery 4.1: To develop a framework so outreach staff can actively support new tenants to settle in and engage with their local community, using an individualised approach. |
JAN 23 |
RSMT/Partners in local areas |
|
15.1 |
| Actions | Due Date | Who | Evidencing success | Cross referenced with |
|---|---|---|---|---|
|
Recovery 5.1: To develop in partnership with RSI Job Coach an exhaustive directory of opportunities for education, training & employment across the demographic of former rough sleepers |
January 2023 |
RSI Job Coach/RSMT |
Non-reoccurring Numbers accessing volunteering, education & training & employment |
16.1 |
|
Recovery 5.2: To support CRMC to maximise uptake of ESOL courses, education & specialist support for non-UK rough sleepers |
November 2022 |
CRMC/RSMT |
Non-reoccurring Numbers accessing opportunities |
16.1 |
|
Recovery 5.3 to support the delivery of the objectives set out in the WMCA RSI5 employment and support funding bid |
November 2022 | RSI Job Coach /RSMT |
| Actions | Due Date | Who | Evidencing success | Cross referenced with |
|---|---|---|---|---|
|
Recovery 6.1: To create a new “Container Shop” project, to provide easy access to items that make a flat a home with support from volunteers/ EBE |
January 2023 |
RSOT/TSMT/Langar Aid |
|
15.1 16.1 |
|
Recovery 6.2: To develop a Peer Support model including specialist social groups- Men, women, non-UK, and buddying support for people in recovery. |
September 2023 |
RSMT/CGL |
|
16.1 16.2 |
|
Recovery 6.3: To create ‘role descriptions’, associated processes, and opportunities for Peers to support individuals moving into new homes and managing change |
September 2023 |
RSMT/CGL/Crisis |
|
16.2 |
Section 2
The below are the specific actions and priorities in terms of the RSI 5 funding and the additional grants targeted to support those who are rough sleeping in our city
|
Actions |
Due Date |
Who |
Evidencing success |
What success looks like |
|---|---|---|---|---|
|
Prevention 7.1: Continually review the process for the effective use of the e-beds & emergency accommodation |
Ongoing / Six monthly |
RSMT |
Rare / Brief / Non-reoccurring |
Rough sleeping is rare, brief, and non-recurring |
|
Prevention 7.2: Analyse data and trends for e-beds and ‘on call’ system to ensure provision continues to be appropriate |
Ongoing / Six monthly | RSMT | Rare / Brief / Non-reoccurring | Rough sleeping is rare, brief, and non-recurring |
|
Prevention 7.3: To create a reporting framework, inc. performance dashboard to capture data and trends for outreach outcomes |
November 2022 | RSMT | E beds utilisation report | Rough sleeping is rare, brief, and non-recurring |
|
Prevention 7.4: Explore the options for under 25 emergency provision and develop a proposal if appropriate |
December 2022 | RSMT | Outreach dashboard | Rough sleeping is rare, brief, and non-recurring |
| Actions | Due date | Who | Evidencing success | What success looks like |
|---|---|---|---|---|
|
Prevention 8.1: To work in partnership with CGL and commissioners to maximise the opportunity of the Rough Sleeping Drugs & Alcohol Treatment Grant (RSDATG) |
On-going |
RSMT/CGL |
RSDATG performance dashboard |
Access to treatment and service is available for all those rough sleeping or at risk of rough sleeping |
|
Prevention 8.2: To agree a process to ensure synergy between the aims and achievements of both outreach teams. |
January 2023 | RSMT/CGL | RSDATG performance dashboard | Access to treatment and service is available for all those rough sleeping or at risk of rough sleeping |
|
Prevention 8.3: To use RSDATG data and outcomes to influence future service provision |
March 2023 onwards | RSMT/CGL | RSDATG performance dashboard | Access to treatment and service is available for all those rough sleeping or at risk of rough sleeping |
| Actions | Due date | Who | Evidencing success |
|---|---|---|---|
|
Recovery 9.1: To create a Communications plan to promote Change into Action and Streetlink including press releases, social media posts and events |
December 2022 |
RSMT/CCC Communications Team |
CIA fund allocation/ collection report (quarterly) |
|
Recovery 9.2 Implement the communications plan and review on an annual basis |
December 2022 | RSMT/CCC Communications Team | 100% response to Streetlink referrals |
|
Recovery 9.3: To explore opportunities to support those with lived experience to tell their story in schools, colleges, workplaces, etc to enhance the public’s awareness and understanding |
December 2022 | RSMT/CCC Communications Team | Programme of briefings delivered |
| Actions | Due date | Who | Evidencing success | What success looks like |
|---|---|---|---|---|
|
Prevention 10.1: To work with the Rough sleeping Strategic Partnership and MCN Action Group to develop a city-wide COMPACT and action plan for those with complex needs |
January 2022 |
RS Coordinator/ Complex Needs Co-ordinator/Partnership & MCN partners |
Published compact and action plan |
Those rough sleeping and at risk of rough sleeping can navigate and access services. New policy and practice does not disadvantage people who are, or at risk of, rough sleeping |
| Actions | Due date | Who | Evidencing success | What success looks like |
|---|---|---|---|---|
|
Recovery 11.1: To develop a clear set of opportunities for EBE to become involved in service development and design, including Peer Navigation, attending meetings, where people are renumerated for their time |
APR 23 |
RSMT |
Co-creation action plan and commitments delivery |
Those rough sleeping and at risk of rough sleeping are involved in service design and delivery. |
| Actions | Due date | Who | Evidencing success | What success looks like |
|---|---|---|---|---|
|
Prevention 12.1: To develop resources to support services (prisons, hospitals, health, etc) understanding of the realities, limitations, pathways for those leaving institutions or becoming homeless |
October 2022 |
RSMT/Housing Options RSMT/Solihull RS/Wolverhampton RS |
|
No one who leaves an institution to the street. |
|
Prevention 12.2: To create an Out of City process checklist, for those with no local connection- or for those returning to Coventry. Who we find / are known rough sleepers |
October 2022 |
RSMT/Housing Options RSMT/Solihull RS/Wolverhampton RS |
|
No one who leaves an institution to the street. |
| Actions | Due date | Who | Evidencing success | What success looks like | Cross referenced with |
|---|---|---|---|---|---|
|
Prevention 13.1: To create a Preventing Evictions Panel for supported housing h and a ‘best use of stock’ Voids Panel in partnership with CRISIS |
October 2022 |
Complex Needs Co-ordinator/RS Coordinator/ CRISIS Progression Manager |
|
Ex rough sleepers maintain accommodation for 6months plus |
1.1 |
| Actions | Due date | Who | Evidencing success | What success looks like |
|---|---|---|---|---|
|
Recovery 14.1: To develop a criterion for placements in NSAP/RSAP properties, using intel of individuals history, behaviour, etc |
December 2022 |
CCC Commissioning and Partnerships Lead
|
|
Rough sleepers and those at risk of rough sleeping maintain interim accommodation and successfully “move on" to settled permanent accommodation |
|
Recovery 14.2: To create a Local Lettings Plan for RSAP/NSAP properties with Citizen & Stonewater |
December 2022 | CCC Commissioning and Partnerships Lead |
|
Rough sleepers and those at risk of rough sleeping maintain interim accommodation and successfully “move on" to settled permanent accommodation |
| Actions | Due date | Who | Evidencing success | What success looks like | Cross referenced with |
|---|---|---|---|---|---|
|
Recovery 15.1: To develop a framework so outreach staff can actively support new tenants to settle in and engage with their local community, using an individualised approach. |
January 2023 |
RSMT |
Non-reoccurring Case studies Testimonies Questionnaires (at different points of tenancy- new, 3 months, 6 months) |
Customers begin to replace our support with support from elsewhere (local community, etc)
Improved self-reported connection & well being |
4.1 |
| Actions | Due date | Who | Evidencing success | What success looks like | Cross referenced with |
|---|---|---|---|---|---|
|
Recovery 16.1: To develop in partnership with RSI Job Coach an exhaustive directory of opportunities for education, raining & employment across the whole demographic of RS cohort (NRPF, women & under 25’s). |
|
RSMT |
Non-reoccurring Numbers accessing volunteering, education & training & employment |
RS in recovery accessing these opportunities. |
5.1 |
|
Recovery 16.2: To develop a clear set of opportunities for EBE to become involved in service development and design, including Peer Navigation, attending meetings, where people are renumerated for their time |
RSMT |
Numbers of ex-rough sleepers involved in projects |
|
5.2 |
| Actions | Due date | Who | Evidencing success | What success looks like |
|---|---|---|---|---|
|
Intervention 17.1: To create in partnership with WMCA shared definitions and agreed monitoring processes for new indicators (rare/brief/non-recurring) |
April 2023 |
RSMT/WMCA |
Performance data is available regionally and locally. |
There are no surprises in terms of who we find rough sleeping and episodes of rough sleeping are rare, brief, and non-recurring |
|
Intervention 17.2: To create reporting mechanisms and ensure performance and outcomes are assessed against the agreed outcomes, using CCC reporting dashboard |
January 2023 | RSMT | Performance data is available regionally and locally. | There are no surprises in terms of who we find rough sleeping and episodes of rough sleeping are rare, brief, and non-recurring |
| Actions | Due date | Who | Evidencing success | What success looks like |
|---|---|---|---|---|
|
Recovery 18.1: To carry out a retender process for Housing First |
April 2023 |
RSMT |
Non-reoccurring |
Continuation of housing until 2025 |
|
Recovery 18.2: Mobilise new contract |
April 2023 | RSMT & successful provider | Non-reoccurring | Continuation of housing until 2025 |