Our Pay 360 Education Payments Support is provided by a group of highly experienced customer focused SIMS professionals based within our Systems Team, all of whom have substantial knowledge of supporting Schools with their management information systems. This means that we can fully appreciate the pressures school users face, and the essential requirement for you to receive a prompt and efficient response to your Pay 360 Education Payments related issues and enquiries.

As part of Coventry City Council local authority and through a longstanding working relationship with
Capita staff, means we are well placed to understand the demands upon schools, not only from
a software perspective but also from wider education policy affecting schools and academies.

Through our partnership with Capita, we regularly attend regional and national meetings and update
seminars, we keep abreast of their software developments, updates, and plans.

This service provides full support of Pay360 Education Payments product suite, including
advice, guidance, and technical support and its integrations into other third-party applications.

Customers who take this service are also able to attend Pay360 training sessions arranged by ICT & Digital.

Service Description

The following is a description of the services provided as part of this service element.

• Support, Advice, and guidance for all elements of the Pay360 product
• Technical support for integrations into third party products
• Training courses arranged by ICT & Digital
• Liaison with third party software provider

We provide this service via: -

• Telephone and remote support
• On site visits where necessary
• Documentation on our website
• Face to Face Training, Webinars, Online Courses, and Events

More information

For more information, please read the service catalogue document for this service and the main ICT & Digital SLA document.

• Pay360 Service Catalogue
• Or call us on 024 7678 6620 or email ictschoolreply@coventry.gov.uk

Pricing and how to purchase

The pricing for this service is a flat rate per school. You can obtain a price from the Services to Schools website.