Need Consumer Advice? Call Citizens Advice consumer service on 0808 223 1133 or use the online reporting form. The service is open Monday to Friday from 9am to 5pm.
The Citizens Advice consumer service website also has advice leaflets and template letters to help you make a complaint.
The Consumer Group - Which? also have a dedicated Consumer Rights website that provides help to consumers getting to know their consumer rights, the Regulations and Laws surrounding these, and how to take action if you have a problem.
What we can't help you with
We no longer give advice by telephone, e-mail or to personal callers. Instead our partners, the Citizens Advice consumer service offer free telephone advice or you can contact them online.
We cannot deal with civil issues, including disputes where both parties are consumers, or both are traders.