Book a bulky waste collection
We collect from specific areas of the city on weekdays between 8am and 5pm. Your collection day will depend upon where in the city you live.
Should we experience any issues on collection dates we will re-attempt the collection the next working day.
| Day | Ward |
|---|---|
|
Monday |
Bablake, Holbrooks, Longford, Henley |
|
Tuesday |
Upper Stoke, Lower Stoke, Wyken |
|
Wednesday |
St Michael's, Cheylesmore, Binley and Willenhall, Earlsdon, Chapelfields |
|
Thursday |
Sherbourne, Foleshill, Radford |
|
Friday |
Wainbody, Westwood, Whoberley, Woodlands |
Items need to be out at the front of the property on the ground floor and accessible without the need to enter your property/garden. This includes driveways. This must be before your appointment time on the day of collection. The householder does not need to be present for collection.
We are not able to give a specific time of collection, if you are not able to be in on your collection day please consider leaving any items that are suitable for reuse somewhere that is sheltered from the weather, but which is accessible by Emmaus collection staff.
All Emmaus collection staff are formally checked by Coventry City Council and are insured to work with members of the public. They will carry formal identification and will present it if asked.
Charges
How charges will be calculated
- We will collect up to five items for a set fee.
- Up to a further five items may be collected for a set fee per item
- We can only collect a maximum of 10 items.
A discount is available for people who are on:
- State pension
- State benefits (Job Seekers' Allowance, Housing Benefit, Disability Allowance)
Please note payment must be made in advance.
| Item | Standard cost | Cost to those entitled to a discount |
|---|---|---|
| Up to five items | £18.50 | £14.50 |
| Additional items (up to a maximum five further items) | £3.05 | £2.50 |
How to pay
You can now book a bulky waste collection online through My Account.
Alternatively a debit or credit card payment can be made by telephone (Monday to Friday). When payment is made you will be told the date the collection will be made.
Please help us by placing the items in the location agreed on the day of collection.
How to cancel or change your collection
For all collections booked, you will be able to amend or cancel the collection up to 2 days before your chosen collection date.
After this date, you will not be able to amend or cancel your booking. Weekend days are counted exactly the same as weekdays for this cut-off.
For example, if you book a collection for Wednesday (either morning or afternoon), you will be able to amend or cancel the collection up until the end of Monday (2 days prior).
In addition, you can only schedule a booking 2 or more days from now.
If you book the bulky waste collection service online through My Account you can cancel or change your booking online in the My Requests tab.
Customer Services
Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.
