Retaining and developing talented staff
Workforce engagement
We are committed to ‘growing our own’ talent, and as part of this we have introduced a digital self-development platform called Coaching Culture. The platform aims to help establish a coaching culture within the organisation, by improving the coaching capability of employees and managers, through a series of online modules.
A coaching culture is a place where leaders and managers help people to grow, thrive and perform. Providing this support will improve the coaching capability of our workforce and ensure that we are in a better position to deliver our ‘One Coventry’ ambitions through our One Coventry Plan. The wider benefits organisational benefits are to performance and culture, ensuring the Council:
• Attracts top talent
• Develops a growth mindset
• Increases wellbeing and resilience
• Builds trust and psychological safety
• Retains top talent
• Increases employee engagement
• Produces higher customer satisfaction
• Increases productivity and financial performance
The Council’s recognition programme has been developed with the support of employees across the organisation to ensure it is reflective of our diverse workforce and our One Coventry Values. The whole recognition scheme will be made up of three sections, with multiple reward options at each level:
• Level 1 - Everyday recognition (Cheers from Peers)
Peer to peer, with everyone being able to send and receive for a variety of behaviours and actions at any point in time.
• Level 2 - Above & beyond recognition (Spire Awards)
Monthly or quarterly awards where you give an award to those that are selected for going above and beyond when it comes to certain behaviours or actions.
• Level 3 - Best of the best recognition (Spire Awards)
Employee and Team of the year awards.
Cheer for Peers, named by staff, is the first element to be offered and enables a thank you, a welcome to the team or even a happy birthday to be sent by colleague to colleagues and is available in a variety of formats including the staff app. Levels two and three are due to be implemented later this year.
The ICT team considered the feedback received as part of their Customer Satisfaction Survey and recognised the old system was no longer fit for purpose. As a result, they introduced a new customer system in 2022 to replace ‘My Service Desk’ portal. Motion, the new customer portal, helps colleagues to report issues and request new items from ICT and Digital.
ICT colleagues wanted the new system to represent Coventry and what our city is famous for. Coventry was previously the centre of the British car industry and the birthplace of the bicycle, so they wanted our new system to have a name with a strong connection to our city and its residents. Motion is our one stop shop to find information, access resources to help and solve any issues, to report issues, and request anything new.