Brown-lidded (garden waste) bins

By signing up to the garden waste service the customer accepts these terms and conditions:

Service

• The agreement is made between the resident (customer) and Coventry City Council and sets out the terms and conditions under which the customer may use the council's garden waste collection service (the service).
• This garden waste service only operates within the boundary of Coventry City Council.
• The garden waste service is for domestic garden waste only, no trade waste is accepted.
• The service is subject to an annual charge which covers the collection period from 1 June to 31 May yearly.
• The current brown-lidded bin service charge is subject to possible annual increases in line with the Council’s fees and charges which will be communicated to the customer prior to payment.
• The annual charge applies to the service of each brown-lidded bin. There is a limit of 10 240-litre waste bins per household.
• The brown-lidded bin remains the property of Coventry City Council.
• There are no concessions or refunds for this service and the annual charge is for a full year, irrespective of when customers opt in to the service. There are no discounts on the charges for part-year sign up.

Payment

• A subscription fee of £40 per brown-lidded bin for each annual service period is required.
• The fee can be paid online or by calling 08085 834333
• Payments in cash or by cheque will be available at Broadgate House
• Non-payment of the annual fee will result in the bin not being emptied.
• You can report a damaged bin on the Council's website Report a damaged bin or by calling 08085 834333.

Permit/sticker

• The Council will deliver to the paying customer a permit (bin sticker) for each subscription year, once paid for. The sticker must be placed on the back of the bin, under the handles, so it is clearly visible to the collection crews.
• Any customers paying for the service will receive the bin sticker within 10 working days of payment being received and collection will not commence until the sticker is placed upon the bin. Refunds will not be made for any missed collections during the sticker delivery lead time.
• Any brown-lidded bins presented for collection must have an official sticker displayed on the bin or the Council will not carry out collection, irrespective of payment being made.
• If your paid sticker is lost or damaged, call 08085 834333 or contact us by email at Waste Services.

Collections

• Brown-lidded bins must be placed out for collection by 7am on collection day. If you have an assisted collection, all bins must be accessible.
• Brown-lidded bins will be emptied fortnightly, however, there will be an annual pause to collections each year over the Christmas period.
• All reasonable efforts will be made to empty brown-lidded bins in adverse weather conditions. However, if it is not possible or safe to collect, attempts will be made to reschedule collections, and these will be communicated through the Council’s website and social media pages. No refunds will be given if collections cannot be carried out due to extreme adverse weather conditions/force majeure.
• All brown-lidded bins must be presented correctly to receive a collection. Waste must be contained within the bin with the lid closed fully and must contain only acceptable materials which are listed on the website. Refunds will not be made for rejected collections.
• Bins should not be filled with such a weight as to make the moving or emptying process hazardous to the Council's operatives. The Council reserves the right to suspend or cancel the service to customers whose bins are overweight.
• Bins that are repeatedly contaminated or misused will have the service revoked and no refunds will be given.
• The customer shall be responsible for maintaining the cleanliness of the bin.
• If the brown-lidded bin is presented correctly by the customer but is missed by the collection crew, the customer must inform the Council within 48 hours so that the Council can return to empty it. Missed collections may be collected on a Saturday. Crews will aim to empty all missed brown-lidded bins on the return visit. Missed bins reported more than 48 hours after collection day will not be emptied and no refunds will be given.
• The Council reserves the right to change the collection day, giving reasonable notice, to suit existing rounds and current practices to promote an efficient service in accordance with Council priorities.

Moving house

• If you move, you must inform the Council so we can update our records. If moving within the city a new permit can be sent to you at the new address. You would need to allow up to 10 working days for the new permit and collection will not commence until the sticker is placed upon the bin. Refunds will not be made for any missed collections during the sticker delivery lead time.
• If you move outside the city, the service will remain in place at the property, but no refunds will be given for the unused term of the subscriber.

Renewal and cancellation

• The Council will notify the customer annually of the renewal of the service, charge and how to pay if they wish to renew the service.
• Once the customer has opted into, and paid for, the service, there is a 14-day cooling off period when the customer can cancel the service if they wish and be refunded in full. After the 14-day period the Council will not refund payments made for the brown-lidded bin/garden waste service.
• The customer may cancel the service at any point during the service year, but no refunds will be given (unless within 14 days of payment, as above).
• The customer’s statutory rights are not affected.

Data protection

• We will process your personal data in accordance with the Data Protection Act 2018. We will not share your personal data with third parties without your permission. The data you provide to receive a chargeable garden waste service will be kept secure in the Council's databases.
• We will only use the personal details you have provided for this service to contact you by letter, telephone, text messages, or email for matters related to the garden waste service and to inform you of any similar service provided by the council that may be of interest to you.
• You may tell us at any time if you don't want to receive marketing communications from us by writing to us providing your full name, address and garden subscription number.
• The Council reserves the right to vary these terms and conditions.