Household bins

Bin issues

Sometimes we can't collect your bin. Check if your bin falls into one of the categories below, if it does you won't be able to report it. Once the issue has been resolved we will collect your bin on the next scheduled collection. 

Is it your correct bin collection day?

You can check the bin collection calendar using your postcode. 

Was your bin placed on the property boundary by 7am?

Bins need to be placed at the boundary of your property from 7am, where your property meets the public footpath for collection.

Have there been severe weather conditions?

In severe weather there may be some delays to your collections. We try to complete all collections wherever possible. We will provide updates on this website and on our Facebook LINK and X LINK feeds.

Is your bin too heavy or overfilled?

We cannot empty your bin if it is too heavy or overfilled. The lid of your bin must always be closed. Heavy bins may cause injury to our crew or damage to the vehicle. Remove any heavy items from your bin for us to empty it on your next scheduled collection day.

Are there items stuck inside your bin?

Our crews are not allowed to remove any items stuck in your bin. Try not to overpack or wedge items in your bin. If this does happen you will need to loosen or remove any stuck or frozen items in your bin so we can empty it on your next collection day.

Does your bin contain incorrect items?

Our crews will leave a bin hanger on your bin to tell you the reason your bin was not collected. We have a guide for what goes where. Remove any incorrect items from your bin before the next collection day. If you can’t wait for your next collection day, you can take uncollected waste to the Recycling and disposal centre (the tip) or you can pay for a bulky collection if the item is too big.

Can we access your bins?

Your bins must be accessible for our crews to collect them. Do not block access to your bins with extra waste (for example, bags), vehicles or other obstructions.

Is your bin damaged?

We ask you to look after your bins. Don't fill bins with soil, concrete, hardcore or heavy waste and ensure lids are closed. After collection, store your bins away from public footpaths. We will maintain and replace bins that have been damaged through wear and tear. If the crew deem the bin unsafe they will notify us 

Is your bin a Coventry bin?

We do not collect bins that are not supplied by Coventry City Council.

If you still need to please report your missed bin.