Report a missed bin collection
Before you report a missed collection, please make sure that:
- Your bin was out for collection by 7am
- The bin was placed at the kerbside with the handles facing the road
- The bin was where it could be clearly seen (without blocking the pavement, being in between cars or causing an obstruction to pedestrians)
- There is not a bin tag [/bintags], on your bin, explaining why your bin has not been taken
Sometimes we are unable to collect a bin if it contains the wrong items. For more information on specific items please see our A-Z of rubbish and recycling [/recyclingaz].
Report a missed blue-lidded bin (recycling)
The blue-lidded bin [/blueliddedbin] can only be used for certain items that we are able to recycle in Coventry.
This bin cannot be used for items such as wallpaper, lightbulbs, broken glass, plastic bags, clothing/textiles or general household rubbish, etc. For details on specific items please see the A-Z of rubbish and recycling [/recyclingaz].
If your blue-lidded bin contained the correct items and was still not collected, you can report the missed bin online [/reportmissedbin].
If you are reporting a missed bin on the day of the scheduled collection, please wait until after 5pm to do so, as our crews may still come back to collect your bin.
Report a missed brown-lidded bin (garden waste)
From June 2024, you need a garden waste subscription permit if you would like your garden waste (brown-lidded) bin collected. Find out more about the permits [https://www.coventry.gov.uk/rubbish-recycling/brown-lidded-garden-waste-food-bins/4] or sign up online. [https://myaccount.coventry.gov.uk/en/service/Garden_waste_subscription]
If you currently receive an assisted collection and would like support on how to sign up please telephone us on 08085 834333 [tel:08085834333] or contact Customer Services [https://www.coventry.gov.uk/contactCustomerServices].
The brown-lidded bin [/brownliddedbin] can only be used for general garden waste and food waste without packaging.
This bin cannot be used for items such as soil/turf, tree stumps, rubble, plant pots, garden waste in sacks, etc. For details on specific items please see the A-Z of rubbish and recycling [/recyclingaz].
If your brown-lidded bin contained the correct items and was still not collected, you can report the missed bin online [/reportmissedbin]. You will not be able to submit a report for a missed garden waste (brown-lidded) bin if you do not have a permit.
If you are reporting a missed bin on the day of the scheduled collection, please wait until after 5pm to do so, as our crews may still come back to collect your bin.
Report a missed green-lidded bin (rubbish)
The green-lidded bin [/greenliddedbin] can only be used for general household waste (items that cannot be recycled or composted).
It cannot be used for items such as electrical goods, bathroom suites, bedding, beds, bicycles, oil, paint or rubble, etc. For details on specific items please see the A-Z of rubbish and recycling [/recyclingaz].
If your green-lidded bin contained the correct items and still was not collected, you can report the missed bin online [/reportmissedbin].
If you are reporting a missed bin on the day of the scheduled collection, please wait until after 5pm to do so, as our crews may still come back to collect your bin.
Report a missed bin from a block of flats
Sometimes we are unable to collect a bin if it contains the wrong items. Please check below to make sure that your bin contained the correct items.
Blue-lidded bin (recycling)
The blue-lidded bin [/blueliddedbin] can only be used for certain items that we are able to recycle in Coventry.
This bin cannot be used for items such as wallpaper, lightbulbs, broken glass, plastic bags, clothing/textiles or general household rubbish.
Metal or green-lidded bin (rubbish)
This bin can only be used for general household waste (items that cannot be recycled or composted), unless this is the only type of bin that you have.
This bin cannot be used for items such as electrical goods, bathroom suites, bedding, beds, bicycles, oil, paint or rubble.
For details on specific items please see the A-Z of rubbish and recycling [/recyclingaz].
If either bin contained the correct items and was still not collected, you can report the missed bin online [/reportmissedbin].
If you are reporting a missed bin on the day of the scheduled collection, please wait until after 5pm to do so, as our crews may still come back to collect your bin.
Customer Services
Open 9amâ5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.