What are my rights if I enter into an agreement at home?
The law gives people 14 days to cancel contracts signed in the home where the cost of the work is over £42.
The trader must give you a copy of your cancellation rights in writing when you agree to have any work done. It's a criminal offence if they don't.
If you are not offered this information about your rights clearly, in a written format at the time of agreeing to have work done - don't deal with them and report them to us.
Always be wary of leaflets posted through your door offering services, this can be just another way an unscrupulous trader will attempt to persuade you to have work done.
If in doubt, don't sign anything, and if you suspect it, report it!
The above applies to contracts made after 13 June 2014.
For contracts entered into before this date contact the Citizens Advice consumer service for advice: 0808 223 1133.
Business Compliance Team
Open 9am–5pm Monday to Friday (excluding bank holidays)
