Adult Social Care Organisational Health Check 2019/20
These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2017.
- 92 respondents (80 in 2017); 28 social care professionals, 48 social workers, and 16 occupational therapists.
- Half (50%) have worked in the Council for over 10 years. Just over a quarter (27%) are new employees with less than two years' service. The vast majority of respondents (98%) are on a permanent contract.
- nine in 10 respondents agree with the statement “I have access to best practice, research and evidence materials".
ICT
- Access:
- Smartphone 100%
- Laptop/tablet: 99%
- Skype: 95%
- Sharepoint: 95%
- Interpretation: 90%
- IT support: 89%
- Lockable drawer: 86%
- Meeting space: 77%
- Legal support: 65%
- Advocacy: 51%
- Financial support: 42%
- Business support: 40%
- People experience some problems with ICT and equipment, but less frequently compared to 2017.
Care Director
- 77% of respondents agree that Care Director case management tool “reasonably” or “to a large extent” supports their work (64% in 2017).
- Most respondents were satisfied with the Care Director training they received.
- 82% of staff agree there are relevant opportunities to enable them to meet their CPD needs.
- eight in 10 social workers say their learning and development needs are mapped to the Professional Capabilities Framework.
- 47% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework, (14% in 2017).
Caseload
- 54% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time (43% in 2017)
- 81% of staff say their caseload is fair and manageable (43% in 2017).
Teams
- Team culture (% strongly agree/agree)
- 86% say work issues are shared openly
- 88% feel able to raise concerns with managers
- 96% feel able to raise concerns about workloads
- 95% have sufficient autonomy to practice creatively with my service users
- 87% say caseload is appropriate to their level of knowledge and experience
- 50% have sufficient time to work on additional responsibilities
- Team meeting takes place:
- Every week: 4%
- Every other week: 30%
- Less frequently: 30%
- Every month: 36%
- 90% get regular feedback/updates from management
Supervision
- Supervision takes place
- Every month: 49%
- Most months: 32%
- Less frequently: 19%
- 86% of respondents have had an appraisal in the past year.
- 80% are completely or to a great extent satisfied with the quality of supervision (69% in 2017).
- Two thirds (65%) get opportunity in their supervision for reflection, discussion of learning & development and emotional support.
- However, only just over a quarter (29%) get coaching or mentoring opportunities.
- 95% of respondents know and recognise some or all of the Adult Social Care Management Team.
- 86% know and recognise the Adults Principal Social Worker.
Roles
- I feel more positive about my role and employment with Coventry City Council than I did a year ago:
- Yes 54% (43% in 2018)
- No 30% (46% in 2017)
- 90% of respondents saw themselves working for the Council in 5 years' time.
- 93% feel prepared for agile working.
Career development
- What two things are most helpful to support your future career development:
- Learning/development: 32%
- Coaching/mentoring: 28%
- Secondments: 15%
- Work shadowing: 11%
- Job rotation: 7%
- Other: 7%