Adult Social Care Organisational Health Check

Adult Social Care Organisational Health Check 2017/18

These are the findings of the 2017-2018Adult Social Care Organisation Healthcheck.

80 respondents; 30 social care professionals, 40 social workers, and 10 occupational therapists.
Almost two-thirds (65%) have worked in the Council for over ten years. In contrast, only 6% are new employees with less than two years' service. The vast majority of respondents (95%) are on permanent contracts.
9 in 10 respondents agree with the statement "I have access to best practice, research and evidence materials."

64% of respondents agree that the Care Director case management tool "reasonably" or "to a large extent" supports their work.
Staff spent around 65-70% of time inputting data into Care Director on a typical day (mean 65%, mode 70%). However, there was a large variation in responses from 0% - 100%.
Most respondents were satisfied with the Care Director training they received (Completely 30%, partially 35%, Not very 10%)

71% of staff agree there are relevant opportunities to enable them to meet their CPD needs.
80% of social workers say their learning and development needs are mapped to the Professional Capabilities Framework.
14% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework.

43% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time.
57% of staff say their caseload is fair and manageable.

Team culture (% strongly agree/agree)
- 81% say work issues are shared openly
- 89% feel able to raise concerns with managers
- 91% feel able to raise concerns about workloads
- 87% have sufficient autonomy to practice creatively with my service users
- 74% say workload is appropriate to their level of knowledge and experience
- 45% have sufficient time to work on additional responsibilities
Team meeting takes place:
- Every week: 5%
- Every other week: 17%
- Less frequently: 20%
- Every month: 25%
- 93% get regular feedback/updates from management
Supervision takes place
- Every month: 31%
- Most months: 27%
- Less frequently: 9%
Appraisals: 85% of respondents have had an appraisal in the past year.
69% are completely or to a great extent satisfied with the quality of supervision.
Nearly two-thirds get opportunity in their supervision for reflection, discussion of learning & development and emotional support.
However, less than half get coaching or mentoring opportunities.
Just 17% of respondents say they know who's who in the People Leadership Team.
In contrast, 86% know and recognise the Adults Principal Social Worker.

Communication between staff and senior managers is effective:
- Completely: 17%
- Partially: 68%
- Not at all: 15%
Staff are consulted and involved in proposed changes:
- Completely: 9%
- Partially: 75%
- Not at all: 15%
I look forward to going to work:
- Always/often: 54%
- Sometimes: 45%
- Never: 2%
I feel enthusiastic about my job
- Always/often:66%
- Sometimes: 32%
- Never: 2%
Time passes quickly when I'm working
- Always/often:84%
- Sometimes: 16%
- Never: 0%

I feel more positive about my role and employment with Coventry City Council than I did a year ago:
- Yes 43%
- No 46%
Three quarters of respondents saw themselves working for the Council in 5 years' time. Of those moving to Friargate, 76% feel prepared and 85% are prepared for agile working.