Assisted collection
If none of the people in a household are able to move the bins to the collection point (due to poor health, mobility issues or disability), it is possible to apply for an assisted collection.
Each request for an assisted collection will be assessed individually, and we may need to visit you to confirm your application and identify an agreed place where the bins will be for their collection and return.
If your request is successful, we will write to you regularly to check if anything has changed and if you still need the service. You must tell us if your situation changes.
Apply for an assisted collection through My Account
We reserve the right to remove the assisted collection service at any time if it is not being used correctly.
Customer Services
Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.
