Benefits appeals

When you can't appeal to a tribunal

If you think a decision is wrong you can always ask us to look at it again.

But, there are some decisions that you can't appeal against. These include:

  • how we pay you (into your bank account)
  • how often we pay you
  • how we take back an overpayment if we have the right to take it back
  • the level of rent we use to work out your benefit if you are a private tenant getting Local Housing Allowance
  • any decision about Discretionary Housing Payments
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Benefits service

Address: Broadgate House
Customer Service Centre
Broadgate
Coventry
CV1 1FS

Telephone: 024 7683 1800