Claiming Universal Credit in Coventry
Universal Credit has been "live" in all areas in Coventry since 11 July 2018.
Universal Credit fully replaces the ‘legacy benefits’. These are:
- Income based Jobseekers Allowance (JSA)
- Income related Employment Support Allowance (ESA)
- Housing Benefit
- Child Tax Credit
- Working Tax Credit
- Income Support
It means that you cannot make a new claim for any of those six ‘legacy benefits’. You would instead need to claim for Universal Credit.
Once you have made a claim for Universal Credit you cannot return to the legacy benefits.
What does this mean for me?
- If you need to make a new claim for one of the ‘legacy benefits' you will have to claim Universal Credit.
- If you are receiving one or more of the ‘legacy benefits' you may receive a letter from the Department for Works and Pensions advising you that you must you need to claim Universal Credit instead. This is called "managed migration"
- When you make a claim for Universal Credit, any of the ‘legacy benefits’ you are already receiving will stop. You will receive all of your benefit entitlement as part of your Universal Credit award.
- Universal Credit is usually claimed online. If you need help when making your claim call the Jobcentre helpline on 0800 328 5644 – which is available Monday to Friday, 8am to 6pm.
- You can get help to claim Universal Credit online. See Help with making your claim online and managing your money for more information.
It is expected that most people in receipt of a legacy benefit will be moved over to Universal Credit by the Department for Works and Pensions by the end of December 2025. Further information on migration to Universal Credit.
