Coventry Early Years Training Programme

Cancellation information

We reserve the right to cancel or postpone any course due to unforeseen operational difficulties, inclement weather conditions, venue issues, insufficient delegate numbers or issues affecting the trainer such as sickness. We will inform you as soon as possible using the contact details provided on the booking form.

An alternative date will be offered where possible; otherwise, a refund will be issued back to the original cardholder

Cancellation charges

Cancellation fees will be charged to all persons or agencies in the event of a delegate not attending or not identifying a substitute delegate to attend on the course date booked.

With reference to bookings made for Paediatric First Aid courses, the nomination of a substitute delegate may be subject to an additional licence charge. Providers, including Schools, will be subject to payment of half the course fee if the cancelled delegate has accessed their online module.

Cancellation notice periods

• Where a delegate notifies us of their intention to cancel their place on a course and no substitute delegate is nominated, we will issue a 50% refund if we have received this notification more than 7 days before the course date
• Where a delegate notifies us of their intention to cancel their place on a course and no substitute delegate is nominated, no refund will be made if we have received this notification less than 7 days before the course date

Failure to attend a free session/briefing

No charge will be made for a free session/ briefing except where a delegate fails to attend without providing prior notice to Coventry Early Years Training team. Where a delegate is unable to attend or send a delegate representative, they should inform the Early Years Training team no later than one day prior to the start of the session. Where this is not the case, a charge of £10 per delegate will be issued.

Please note: It is your responsibility to confirm any cancellation, as soon as possible, by emailing us at eytraining@coventry.gov.uk

Amendments to Course bookings

The Early Years Service endeavour to provide a varied and high-quality training programme to support providers, practitioners, and schools to meet statutory requirements and provide high-quality provision.  Requests to amend delegate course bookings at short notice, potentially impacts on the long-term financial viability of our training offer. 

Where a delegate is booked to attend a course but makes a request to change to an alternative date, for example in relation to DSL or Paediatric First Aid, the following policy will apply:

• Where a delegate/provider requests that the place is carried forward to an alternative date, more than 7 days before the original course start date, we will endeavour to move the course booking to the next available date.  However, delegates should note that this will be subject to availability.
• Where a delegate/provider requests that the place is carried forward to an alternative date, less than 7 days before the original course start date, our cancellation policy will apply, and full payment will be due.  However, if the provider nominates a substitute delegate member to attend in place of the original delegate, no charge will be made.

Please note that for bookings made for Paediatric First Aid courses, the nomination of a substitute delegate may be subject to an additional licence charge. Providers including Schools, will be subject to payment of half the course fee if the cancelled delegate has accessed their online module.