Deposits
Any deposits paid to a landlord or agent by an Assured Shorthold tenant (most students in shared rented accommodation) are protected under a government authorised deposit scheme. Within 30 days of paying the deposit, your landlord or agent must give you details of how your deposit will be protected. If your landlord fails to protect your deposit they lose the right to automatically gain possession by giving two months' notice, and the County Court can order them to pay you three times the amount of the deposit.
Further information on the tenancy deposit scheme on the GOV UK website.
Also, Central England Law Centre can help people whose landlord has not protected their deposit.
Customer Services
Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.