Repairs
The landlord is responsible by law for certain repairs. Generally speaking, the landlord is responsible for repairs to the structure and exterior of the property, sinks, baths, and any other sanitary installations within the property. They should also make sure there is suitable heating, although the law is a little vague on what type of heating this should be. The tenant must do minor jobs, like replacing fuses, or clearing a blocked sink. They must also repair damage that they or their visitors have caused.
You should report any faults or damage to your landlord immediately and give him a reasonable amount of time to carry out the work. If your landlord fails to carry out the repairs, you should contact the Housing Enforcement Team, which can make your landlord carry out certain repairs.
You may also be able to take a civil claim for damages in the 'Small Claims Court'. The Citizen's Advice Bureau or the Central England Law Centre may be able to advise you on this.
Customer Services
Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.