Request a new bin, a bin repair/replacement or bin removal
We provide bin repair/replacement where your bin has been broken or stolen. We aim to repair bins, instead of replacing them, where possible.
The delivery of a new blue lidded bin can take up to 8 - 10 weeks, we apologise for the delay and will deliver the requested bins as soon as possible. For green-lidded (rubbish) & brown lidded bins (garden subscription bins) we aim to deliver as a priority.
- If you are asking for a blue-lidded bin (recycling), please use your green-lidded bin (rubbish) for any recycling while you are waiting for delivery
- If you are asking for a brown-lidded bin (food and garden waste), please take any waste to the Household Recycling and Reuse Centre (the tip) while you are waiting for delivery
- If you are asking for a green-lidded bin (rubbish), we aim to deliver these as a priority. You can also book a trip to the tip if you have excess waste.
If you are a developer or are building a new property, please download the Waste Storage Technical Advice Note.
Customer Services
Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.
