Find out how to use your Mobility Credits to pay for transport services
How can I use my Mobility Credits?
- Mobility Credits will be available for you to use them within a two-year period
- The credits are redeemed and issued on a Swift Card - Swift is a smart card ticketing system operated by Transport for West Midlands (TfWM). It enables residents to pay for travel across the West Midlands in a flexible, cashless way. More information about Swift cards is available on TfWM’s website
- You can also exchange some, or all, of your Mobility Credits for cycle vouchers, which can be used to buy bikes, e-bikes and relevant accessories, such a helmets, lights and locks. If you want to take up this option, you will need to speak to one our team who will be able to arrange this. You can contact us about this by emailing the team on mobilitycredits@coventry.gov.uk.
Can I pay for the travel of other members of my household?
You can use your credits to pay for your own travel and the travel of others in your household (people who live with you), within the West Midlands area.
What transport services can I pay for with my Mobility Credits?
Currently you can spend Mobility Credits on bus (within the West Midlands) and West Midlands Metro, train (to destinations in the West Midlands) the WM Cycle Hire scheme and, by trading your credits for cycle vouchers, the purchase of new bicycles or bicycle accessories.
The Council and TfWM are working on further improvements to this scheme, which will allow residents to spend their credits on a wider range of travel options in the future. It is expected that this will include the West Midlands on Demand bus service (a new kind of bus service without a timetable or a fixed route) and ‘car clubs’ (shared cars that can hired when needed by anyone in the community)
How can I spend my Mobility Credits?
To use buses
To use your Mobility Credits on any bus in the West Midlands, simply tap your Swift Card loaded with your credits on the card reader when you board the vehicle. You will automatically be charged for the cheapest suitable type of ticket for your journey, or journeys, and the fare will be deducted from your Mobility Credits balance.
To use West Midlands Metro
To use your Mobility Credits on West Midlands Metro, simply tap your Swift Card on the reader or present your card when requested.
To use trains
To use your Mobility Credits to travel by train you need to use your Swift Card to buy a ticket from either a railway station ticket office or ticket machine, prior to boarding train.
To hire a bike
To hire a bike from West Midland Cycle Hire, which has over 20 docking stations across Coventry city centre, you need to download the Beryl Cycle Hire mobile app and create an account. Once registered, you can add your Swift Card as a payment method (in the same way you would a credit or debit card) and the fare for any journey you make will automatically be deducted from your balance.