Performance highlights
On a yearly basis Adult Social Care undertake a survey of the experience of adults in receipt of support and every other year we undertake a survey of the experience of carers. These infographics shows our performance. This information helps us set our future priorities and identify any areas for improvement.
Understanding the views and experiences of Adult Social Care Carers 2023/24
A random selection of people with caring responsibilities who received an assessment or review within 12-month period prior to 1 September 2023.
- 300 people gave feedback during October to November 2023
- Survey respondents age between 25 and 96, average was 65
- 33% male 67% female
- Of the people who were being cared for, 41% had physical support 17% memory and cognition 25% unknown and the rest included learning difficulties, mental health issues and other needs
Enhancing the quality of life for people with caring responsibilities
- Carers reported quality of life 7 out of 12
- 26% said they had almost as much social contact as they would like
Ensuring that people with caring responsibilities have a positive experience of care services and support
- 33% of carers said they were satisfied with the support they received
- 60% said it was fairly easy to find information about services
Ensuring people with caring responsibilities are included and consulted in discussions about the person they care for
- 69% of people with caring responsibilities felt included or consulted in discussions about the person they care for
The next Carers' Survey will be undertaken in 2025/2026
Understanding the views and experiences of Adult Social Care People with Care and Support Needs 2023/24
A random selection of service users were contacted who received long term support as at 1 December 2023
- 706 gave feedback during January and March 2024
- Ages of respondents varied between 18 and 101. Average age was 67
- 42% male 58% female
- Of the people who were supported 52% had physical support, 26% learning difficulties, the rest had other needs
Enhancing the quality of life for people with care and support needs
- People scored their quality of life 19 out of 24
- 47% said they had as much social contact as they would like
- Almost 8 out of 10 people said they have enough control over their daily life
Ensuring that people have a positive experience of care services and support
- Over 6 out of 10 people said they were satisfied with the social care and support they received
- 65% said it was fairly easy to find information and advice about support, services or benefits
Ensuring that people who are vulnerable feel safe and protected from harm
- 74% said services received helped them feel safe
S75 Partnership Agreement and Mental Health Transformation
We have a Section 75 Partnership Agreement with Coventry and Warwickshire Partnership Trust (CWPT) for the delivery of integrated mental health services. This agreement, dating back to 2014, is renewed every 3 years. As part of the agreement each year the Partnership Trust produces its own Annual Report of the performance of the partnership arrangements to provide integrated mental health services in Coventry and Warwickshire. This report when published will be available via the Trusts website covwarkpt.nhs.uk
The conclusion of the Community Mental Health Transformation in March 2024 marked the end of a five year period whereby new specialist pathways and teams were introduced, including services for adult Eating Disorders, Enablement (Rehabilitation), Forensic pathway, and Personality and Complex Trauma. This has resulted in additional resources for Adult Social Care and for the social intervention model we are now introducing. To realise the benefits of the transformation programme there has been a restructuring of Community Mental Health teams, bringing together a Coventry Place offer by combining services and aligning them to geographical teams. Social Care staff continue to be integral to the teams enabling us to deliver a specialist social care pathway as part of the overall offer and we are now looking at how we implement and embed new ways of working given that the workforce organisation and structures are now in place. During the course of the year the work of the ‘Black Lives Matters Project’ has included one element focusing on Mental Health Act Detentions. This aimed to explore and address the disproportionalities
in detention. Nationally, people of black ethnicity are 3 times more likely to be detained under the Mental Health Act. Locally, black female rates of admission under the Mental Health Act are over 50% higher than for all females in our population and black males are 2 times more likely to be detained than the average for our male population. This project includes representatives from CWPT, NHS Confederation, Inini Initiative, Voiceability, MIND, West Midlands Police and Coventry and Warwickshire Councils.
Complaints and compliments
Everyone has the right to receive a good level of service and we want people to get the best possible support from us. Listening to your views helps us to put things right and improve our services for the future, so comments, compliments, complaints and suggestions are important and always welcome.
In 2023/24 we received 86 complaints but 3x more compliments at 286.
Comments, compliments and complaints
Adult Social Care complaints and representations annual reports