11.0 Monitor
Part 4 - How will we know when we have arrived?
11.1 Introduction
Part two of this management plan sets out clearly the vision for Coombe Abbey Park and the aims and objectives which will deliver this Vision. The actions and associated plan in Part 3 then set out in detail how the objectives will be delivered in the context of the site.
The Parks Service will be responsible for ensuring that the actions and work plans are delivered, and the Head of Service will take overall responsibility for this. The manager will also review progress in achieving the actions and work plans on a regular basis. To enable them to do this, a monitoring framework will be put in place and this is described in this part of the management plan.
The monitoring framework seeks to ensure that:
- Service standards are met
- Outputs and timescales identified in the action plan are achieved
- Financial control is maintained Monitoring itself is categorised into three main areas:
- Service Standards
- Achievement of action plan
- Green Flag Assessment
11.2 Service Standards Monitoring
This includes routine health and safety checks, which are done on a daily, weekly, monthly and quarterly basis according to inspection sheets developed as part of preparing the risk assessment.
Cleanliness, grounds maintenance and other maintenance checks are made on a daily, weekly or monthly basis, with occasional spot checks and results recorded.
The results of these inspections are discussed at monthly team meetings and one-to-one meetings. Health and safety is a standing item on the agenda of Management Team meetings and service Management Team meetings.
11.3 Achievement of Action Plan
All of the actions have been designed to be SMART (i.e., Specific, Measurable, Achievable, Realistic and Timed) and the outputs have been clearly identified.
A review of progress will be made with the lead officers through the half-yearly appraisal process and monthly one-to-one meetings.
Monthly budget monitoring takes place, between the cost centre manager and the head of service.
