School Streets - Permit application guide
How to apply for permits
To register online
- Go to Taranto
- Register for a new account
- Enter your postcode to select your property address
- Follow the on-screen instructions to complete the process
How to request a permit online
- Login to your account.
- Select either the resident or visitor permits from the permit applications list. If there is more than one type of permit available to you, select the type of permit you would like to request.
- Enter the vehicle registration number to be associated with the permit.
- When a permit has been acquired it will appear in your online account, ready for you to use.
- If you are unable to upload the required documents, please send a copy of proof of address and your vehicle registration document (V5) to parking.permits@coventry.gov.uk within 7 days of applying for a permit.
- Vehicle details can be amended via the Permit Portal.
To register and apply by phone
- Send in the relevant documentation as proof of residency, either by email to parking.permits@coventry.gov.uk or by post to Parking Services, PO Box 15, Council House, Coventry, CV1 5RR. Once we have received your documents, we will be able to process the permit.
- Telephone 024 7683 3400 between 10am – 4pm during Monday to Friday (excluding Bank Holidays) and speak to a member of staff who will complete the process with you over the phone, this can only be done when we have received your documentation.
How to use your permits
- As the permits are virtual, You will not need to display anything in your vehicle. The correct vehicle registration number must be on the permit for it to be valid.
- You will not be able to access the zone during the times that the scheme is operational without a valid permit on display in your vehicle.
To change your vehicle details
- Login to the portal and select Change Vehicle Details
- Select the relevant permit, Click on View and select Change Vehicle Details
Visitor vouchers
- Visitor vouchers are 1 day digital permits for ad-hoc visitors.
- You will need to apply for a visitor account via the portal.
- Visitor vouchers are virtual and last for 1 day only. They can be pre-set for a specific date.
- The vouchers run from 00:00 to 23:59 on the day.
- You can use more than 1 voucher if you have a visitor staying overnight or for more than a day.
- You can activate a maximum of 3 daily visitor vouchers at the same time.
- When a voucher has expired you can replace it the following day
Buy/use visitor vouchers
- Log into your account
- Go to ‘Buy /use vouchers' tab
- Buy the number of visitor vouchers you require.
- Click ‘Activate’
- Enter the vehicle registration number
- Enter the start date
- Enter the end date
- Click 'Activate'
- Your visitor vouchers are now ready to use.
- You can deactivate vouchers by clicking ‘deactivate’.
Your questions answered
I do not have internet or an e-mail address. How can I apply for permits?
You can either ask a relative or friend to apply on your behalf or you can contact the Parking Admin Team by telephone (Tel: 024 76833400) and a member of staff will be happy to help you. Please note a permit cannot be issued until we have received a copy of the relevant documents.
How many permits can I apply for?
You can register for a permit for each vehicle registered to the property (up to three permits) plus up to three visitor permits.
I have applied for a permit. How long is it going to take for me to receive it?
In most cases, we will review new applications within 48 hours, although applications are not processed on Saturdays, Sundays and Bank Holidays and will be processed the following working days.
When you apply for the first time, you will need to provide proofs of residency and proof of vehicle ownership so it is important for you to submit the correct proofs straight away, otherwise your application may be delayed. We will not approve your application until we have received all the correct proofs from you. Once we are satisfied with the proofs, we will e-mail you asking you to make a payment. Once the payment is received, we will issue your permits the same or the next working day.
What supporting documents do I need to provide to show that I am eligible for permits?
You will need at least two recent documents that are less than 3 months old that include your name and address to show that you are the resident at the property. This can be a copy of a utility bill or Council Tax bill, a vehicle insurance policy or insurance certificate, a signed current tenancy agreement, a bank statement, a valid driving licence or V5C. Please send copies of the documents, not the originals.
I have a lease car / hire car / company vehicle. What documents do I need to supply?
We will need either a copy of the finance agreement or a letter from the insurance company (on headed paper) or a letter from the company (on headed paper) confirming that the vehicle is kept at the address.
I have applied for a permit, and I have provided proof of residency, so why do I need to provide proof for my car?
We must see proof that your vehicle is correctly registered with the DVLA at your address in the residents’ zone, this can be your logbook or vehicle insurance policy document.