People Plan 2023 - 2025

Commitment - Employee experience

Our aim is to introduce
Area	Outcome – what will this achieve?	Who will help us to achieve this?	How will we measure our success?	Timescale
A HR Internal Service Level Agreement which will detail the types of service and the standard to be expected. It will also provide a signpost to the relevant team/ people.	Enable the right services to be contacted, be clear on what they do and what can be expected.	HR Service Commercialisation Working Group	Monitoring that both Managers and HR teams are meeting the standards set out in the SLA.	April 2023
Reviewing existing external customers and opportunities for expansion. Review financial charging model used with external customers.	Develop marketing strategy Ensure external customer contracts are commercially viable Increased opportunities for generating income HR Services brand and identity is consistent and known	SLA and Commercial Working Group Finance Team Commercialisation Manager	Branding is recognised locally with customers and potential customers Full cost recovery tool increased income	April 2024
A new Employee Recognition scheme: Level 1 - Everyday recognition(Cheers from Peers) Level 2 - Above & beyond recognition (Spire Awards) Level 3 - Best of the best recognition (Spire Awards)	A fair and consistent approach to how we recognise our employees	Employee Engagement & Talent Team Reward & Benefit Lead Managers/Employees One Coventry Leadership Team (OCLT) HR Digital Team	Employee stories shared through our One Coventry Newsletter Team recognition events Nominations for Spire Awards Data Analysis Feedback from managers and employees	From May 2023

Our aim is to grow
Area	Outcome – what will this achieve?	Who will help us to achieve this?	How will we measure our success?	Timescale
Our ongoing HR support to Children’s Services to maintain our Ofsted ‘Good’ whilst we progress our rating ‘Outstanding'.	A children’s workforce where employees feel supported and where retention is high.	Human Resource Business Partners(HRBPs) Resourcing Team People & Culture Team	Improved outcomes from the annual Health Check and improved retention of Social Workers and other employees across Children’s Services.	Ongoing
A coaching culture within the organisation	More effective working relationships, leading to higher customer satisfaction Improved levels of engagement and retention Increased employee perceptions of trust and psychological safety	Employee Engagement & Talent Team Employee Relations Team All Managers/Employees Trade Union Colleagues Employee Networks	Increased take-up of our coaching offer, including: Coaching Culture online platform West Midlands Coaching and Mentoring Pool (WMCMP) L5 Coaching apprenticeship Appraisal submissions Engagement survey feedback	Ongoing / over 12 months
Attracting top talent through the targeted use of talent attraction strategies	Enhanced employer brand Improved access to high calibre talent A more diverse workforce, which accurately reflects the communities we serve.	Employee Engagement & Talent Team Resourcing Team Employee Benefits Team Communications Team Leaders/Senior Managers	Recruitment data for job roles Feedback from candidates and hiring managers Public perceptions of the organisation e.g. social media Engagement survey feedback	Ongoing / over 12 months
Develop, promote, and embed a new digital learning and development offer for the Council, which is accessible to all employee’s learning needs	Wider selection of employee benefits available that improve retention, attraction and recruitment. Provide competitive deals for products and services in the schemes Promote greener options	Legal & Procurement Services Suppliers of Employee Benefit Schemes Payroll & Employee Benefits Teams HR Digital Team	Data showing take-up of schemes Employee feedback Increased take-up of schemes Supportive to Council’s green agenda	July 2023
Improve and widen the employee benefit offering	Wider selection of employee benefits available that improve retention, attraction and recruitment. Provide competitive deals for products and services in the schemes Promote greener options	Legal & Procurement Services Suppliers of Employee Benefit Schemes Payroll & Employee Benefits Teams HR Digital Team	Data showing take-up of schemes Employee feedback Increased take-up of schemes Supportive to Council’s green agenda	July 2023
Our set of user-friendly policies and procedures that are accessible to all	Clear, transparent, employment processes, increase psychological contract	Trade Union Colleagues Managers/Employees	All policies and procedures	In line with the review timetable
Developing the Council’s approach and understanding of a supportive workplace culture	A considered way of managing issues relating to performance and conduct. A culture of trust between employees, managers, and trade unions	One Coventry Leadership Team (OCLT) People & Culture Team Employee Relations Team	A reduction in disciplinary cases A reduction in suspensions and measured outcomes Managers using alternative methods not formal processes all of the time	July 2023
Develop and introduce effective workforce planning	Forecast supply and demand, assess gaps in workforce Determine and target talent Create interventions to support the organisation with right people in the right place at the right time	Workforce Planning & Apprenticeship Lead Employee Relations Lead Employee Engagement & Talent Lead	A plan which reflects the ongoing need Successful implementation Toolkit for managers	March 2024
Our partnership working with the NHS Coventry and Warwickshire Integrated Care Board (ICB) to improve services and outcomes for residents and employees in line with the One Coventry Plan and ICB People Strategy	Create interventions to support the organisation with right people in the right place at the right time	Workforce Planning & Apprenticeship Lead Employee Relations Lead Employee Engagement & Talent Lead	Delivery of joint project work	March 2025

Our aim is to sustain
Area	Outcome – what will this achieve?	Who will help us to achieve this?	How will we measure our success?	Timescale
The Council's Employee Engagement Plan which provides a mechanism for a strong employee voice, which celebrates and embeds our One Coventry Values	Embedding of the One Coventry Values, cultural change which will support the delivery of the One Coventry Plan	Employee Engagement & Talent Team People & Culture Team	Employee engagement survey feedback	Ongoing
Our organisational compliance in Statutory and Mandatory training across the Council	To have a workforce that has the right skills to meet legislative requirements and challenges of the organisation	Corporate Learning & Development Team HR Digital Team	Achieve 85% compliance	Annually
Creating a culture of open and honest communication, to enable a strong employee voice to encourage and drive two-way communication	Enhanced communication tools such as the Staff App, monthly employee newsletter, new starter surveys, leaver surveys and employee engagement survey	Employee Engagement & Talent Team Communications Team Employee Networks Trade Union colleagues	Improved employee survey feedback for leavers, new starters Positive employee engagement survey feedback	January 2024

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